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6 January 2021 - Review of the Year 2020

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I think it is safe to say that 2020 did not go to plan for any of us, myself included. At the back end of 2019 I had a plan in place for 2020. It involved my next job opportunity, plenty of travel to new destinations as well as the usual sprinkling of social and community delights.  2020 turned out very differently indeed. As a world, we are trying to manage our day to day with Covid, and as the UK goes into this season's lockdown, (or if like me you also live in London, then it feels like we are permanently on the Covid naughty step and confined to our homes), I reflect back on a most frightful year.  On the whole, the months of January and February were seemingly normal. I went to work, I went on holiday and we ran the London Admins events where we met as a large group while hosted in office venues.  Sadly, one of our members, Laura Walker, died on 1st February and is sorely missed. We keep her in our memory with an award called 'Laura's Champion' . The inaugural reci

18 December 2020 - My DreamTX Highlights

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2020 was my 5th Dreamforce. While this one was delivered in a virtual format in the comfort of my home, I still prepared for the event as I would with the in-person version, with an agenda. Prior to the start I trawled through all the sessions and picked out the ones that really grabbed my attention.  Looking back over the 4 days it would seem that I was strangely drawn to sessions that were quite number list orientated. They also seem to have been the most impactful presentations for me too. Let me share with you some of my favourites: Driving Innovations And Growth In Times Of Uncertainty This session looked at how businesses can position confident steps forward when all the data around them is constantly changing, creating a challenging base for any solid decision making. Businesses have not been used to this way of working and it can be unsettling. Instead, they have needed to take a different approach, and concentrate on critical decisions first and be open to iterating on those d

16 November 2020 - Mason Frank Salary Survey

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In case you missed it, the Mason Frank Salary Survey for 2020-2021 has been released. It's the 7th year that the team has put this document together which offers a rather detailed snapshot of the Salesforce ecosystem, capturing over 263,000 data points and squishing the results into 62 pages.  In the early days it was a much smaller report and the focus was on the all important salary survey results. I know I was a fan to pour over these tables. It has always been a helpful resource for benchmarking salaries in the operating market you are in, whether to ensure you are being paid your value but also keeping salaries in check for your team.  This year's report is packed full of information about the Salesforce ecosystem, including all aspects of working in the world of Salesforce but also a wellbeing in our workplaces section courtesy of SalesforceBen and a mention about the Community from yours truly. Having had a good rummage through the report here's my choice pieces that

23 October 2020 - How we have adapted to change during the crisis

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Since late March 2020, we in the UK have been learning to live with a new normal. Our lives, along with everyone else's in the world, had to adapt rather dramatically to a different set of social, economic, environmental and political rules.  For those in business, sweeping changes had to be implemented almost overnight to accommodate these new rules. Suddenly, those who could were asked to work from home so to avoid using any public transport or risk infecting other colleagues with the virus. For many, the action to work from home also lead to other aspects being affected too, and for the positive. Companies quickly reviewed and adapted their existing processes so that a remote workforce could continue to be productive. What was once considered a 'must-do' step was conceded. Digital work arounds were embraced. Departments were given tools to collaborate and from that came a 'can do' attitude from employees to make do with what they had, and with a dose of patience

22 September 2020 - What makes a good leader?

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Let's face it, we are currently witnessing many leadership traits that aren't meeting the mark of what we would describe as a good leader. If you take the political arena as one example then you will have a smorgasbord of poor standards to select from. Here's just a few words to describe some of the traits we are seeing from, can you believe, voted in leaders.  It doesn't bode well and it makes you wonder on who you should look to when trying to shape you own skill base to be a good leader. You could suggest to look at some of these political leaders and choose to act in the exact opposite way as a basic guidance.  There are, fortunately some leaders in our world who are demonstrating strong leadership traits and seem to be steering their countries through this current crisis with better success rates. Take for instance, Jacinda Ardern, the New Zealand Prime Minister. Her skills are based in good communication and expressing empathy with her people. Throughout this cris

20 August 2020 - The Rewards of Mentorship

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Within the Salesforce London Admins Community Group we have organised a Mentorship program for the past 2 years. This past year we had over 40 Mentees paired up with Mentors with a view to personal development progress.  So, what's it like being a participant and what do you get from such a program? Well, I decided to find out and asked the Mentees and Mentors to complete a questionnaire for their feedback.  Let's start with the admin side of a pairing. It's the responsibility of the Mentor and Mentee to work together and define the following items when they are first matched: The goal of the pairing The topic areas to focus on The frequency of contact The method(s) of communication and meeting The responsibility of each person on completion of tasks The goal could be connected to wider topic areas that the Mentee was looking for help with. The topic areas were the prime matching criteria with their Mentor. For example, help with moving their Org into Lightning Experience o

9 July 2020 - Interview tips

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Recently TrailheaDX came to our screens to deliver a load of content rich presentations for the Admins, Developers and Architects of the Salesforce world. The day prior, TrailheaDX provided a careers fair for job seekers hoping to enter into this market and to others wanting to grow into new roles.  I offered my services to help with the career fair. As a previous manager and recruiting employer I have reviewed many CV's and conducted countless interviews with budding candidates. I thought it my duty to offer my advice to those in need.  I volunteered to conduct interviews to a selection of candidates. While I only had a short space of time with each person I was able to give some top tips to them. I thought I might be able to reach a wider audience if I wrote some of these tips here.  Many of the candidates that I interviewed on the day had 'real' interviews with prospective employers later, and their session with me helped them to focus on elements to brus