Diary of a Saasy Girl

A while ago a post went out on Twitter asking for advice on change management processes when it comes to enhancement requests. I pinged back to say I would write a few lines for them. Their response to my work was; "wow, have you written this as a blog?" I hadn't, so I thought I would, with a few tweaks. Here it is.   You’re now live in a Salesforce Org and now need to manage enhancements and change requests from many stakeholders in the business. Each stakeholder who raises a request will consider theirs to be the most important. As a Delivery team you may start to feel squeezed and pressured to deliver everything for everyone at the same time. Guess what, it's impossible. You’ll end up disappointing everyone and burning yourself out. You need structure before this gets really messy. Here’s a way to do this: Create a sense of product ownership within the business What this means is i dentify key stakeholders, Department Product Owne

As a kid at school I would get regular reports and I remember one that said “Amanda is a lovely girl, loves to chat”. My dad read this and thought, well that’s nice, my daughter is stupid. My father aspired for me to be a Secretary when I grew up and then adjusted this to be a Bilingual Secretary when he realised I had a flair for languages.  As for me, I didn’t really have a ‘calling’. I did well in my GCSE’s so did my A Levels. I got the results from them which meant I could go to University, the first in my family to do so. I studied Business as I thought I would be more useful for a career.  Fast forward many years and I entered into the job market and had a few roles in Sales, Marketing and PR. Don’t get me wrong, I was good at these roles but I just got a bit tired of the forever shifting values on targets. It was time for a career change.  I moved into a Business Development role to help build a team and processes when my Director said we needed a CRM. A what? I